Creating User Groups

User groups are groups of contacts that will receive email and text message alerts. Organizations can have one or more user groups. All of the user group functions are handled within the alert engine server.

Alert engine server is the specific server where alerts are managed and data is organized. This will be identified by (custom url).zeromonitor-cryosrv.com.

Login Screen

The default admin server is found at default.zeromonitor-cryosrv.com:8080.

The login screen shown on the default.zeromonitor-cryosrv.com server. This is also known as an alert engin server.

The login credential will be saved in the Keeper Password manager. With access to that shared record you can gain admin access.

This is the admin landing page. From here you can navigate to many different areas of the server for troubleshooting or configurations.

User Groups Page

Travel to the user groups page by first going to the settings tab in the top left corner of the landing page.

Settings Tab

Then select the User Group option from the dropdown.

Select User Groups

In the User Group page select the Add new button.

Select Add New to create a new User Group.

Add New User Group Prompt

Group Name

General User Group

The group name should be short and reference the customer if it is a general user group that will be used for multiple sites. Each customer will have at least one of these to configure the Daily Reports.

The general user group here contains the company name and the support designation.

Site Specific Alert Group

There are customers that will require custom alert groups for a specific site or for a group of sites. The group names are configured to identify the customer and site/group-of-sites.

The Group Name contains the customer name followed by the + symbol and the individual site/group name.

Email Addresses

The email addresses must be entered with commas separating each address.

Phone Numbers

The phone numbers must be added with no dashes "-" and they must be comma separated as shown above.

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Adding the User Group to Airtable

To add the user group to the database follow the instructions located in the New User Group

Once the New User Group Form is completed in Airtable the work instructions are complete.

Success